KARAKU
Japan: 東京都江東区清澄3-8-10ハイ清澄702号室
Hong Kong: RM 1702 17/F, Trade centre NOS. 161-167 Des Voeux Road Central,HongHong
About Karaku Outfit
Karaku Outfit is an international B2C online fashion shopping site, we're global online wholesale and retail supplier for men's high quality clothing and accessories with our exclusive stable production and supply chain.
The founder of our company is an old garment industry veteran who has worked in garments for over 15 years for many well-known garment brands. With extensive contacts in the clothing supply chain, such as many kinds of garment factories, fabric mills, denim washing laundries, sweater factories, accessories factories, and many skilled tailors, he has a wealth of knowledge and resources about clothing, such as garment and fabric production lines and related test standards. He likes classic styles, and built a team with whom same aesthetics and hobbies in 2015, focus on classic styles and are committed to manufacturing high-quality products that can still be worn decently even over time.
We aim to provide the best quality products to our valued customers at a competitive price.
When you shop with Karaku Outfit, you only pay for the quality and not a brand tag.
Our mission is to maintain long-term stability and smooth growth on the 3 simple points below.
Quality comes first while quantity second.
We aim to provide high quality products for the best value for your money. We design and produce a variety of our own products. And we also source a range of our products directly from our trusted vendors. All our products are strictly assessed to maintain quality standards before going into our customers' hands. Many collections are even made in small batches by skilled tailors with the utmost attention to detail to reproduce heritage craftsmanship and authenticity. Each item has been made using fine fabric from all over the globe, customized high-quality materials, and the sewing and construction methods and machinery from the past to ensure quality. Since we are B2C, it is easier for us to control quality and delivery. Our souring team always keep close touch with the production and quality assurance team. Our attention is focused on every detail
Low price based on high quality.
We aim to keep our prices as low as possible. Due to our extensive supplier network, we have access to high-quality raw materials at the most competitive prices. And also we manufacture and source some of our products directly from the vendors, selling directly to customers no middlemen, it helps us to minimize the cost. We pass the savings to our customers. This also enables us to build a direct communication channel, gathering invaluable feedback and suggestions from customer, then correct and grow up.
Customers Always Prioritizes
We believe in the highest levels of customer satisfaction and exceeding your expectations which is our key to succeed, grow and maintain our brand name’s reputation. We aim to offer high quality products, low prices and provide the highest service level for your greater shopping experience with us. So that we can win more buyers to come back. We aim to serve you for your lifetime, but not a temporary quick income in a short time. When you shop withKaraku Outfit, you can trust just not only our products but also our after sales customer support. We supply30 days exchange and return policy.
FAQ
DELIVERY & SHIPPING POLICY
Delivery Time= Processing Time + Shipping Time
Processing Time
Processing time differs from product to product. Most styles can be shipped out within 3-5 working days, while some orders may take more days as some products may be out of stock temporarily due to large demand, or they are reserved items which need to pre-order. We'll contact you then about the replenishment ready day. Please note that this does not include holidays and weekends.
Shipping Methods & Shipping Time
- Shipping To United States/Canada/Australia
Shipping MethodsShipping Rates Shipping TimeStandard Shipping$15.007-15 working daysFree Shipping$0(Above $99)7-15 working days
*Some remote regions in above countries have extra upcharge for the shipping fee, such as Guam, Puerto Rico, Hawaii and other remote regions.
- Shipping To Hong Kong/Macao/Taiwan
Shipping MethodsShipping Rates Shipping TimeStandard Shipping$8.005-10 working daysFree Shipping$0(Above $99)5-10 working days*When you ship to Taiwan, if you've already joined the EZ WAY of Taiwan custom, the consignee name and phone NO should be all the same as register in EZ WAY. If you haven't joined, please contact us about the declaration, avoiding late shipment.
- Shipping To Thailand, Singapore, Malaysia, South Korea
Shipping MethodsShipping Rates Shipping TimeStandard Shipping$10.007-15 working daysFree Shipping$0(Above $99)7-15 working days
*If you need to ship to South Korea, please fill in the shipping address in Korean language and leave your personal Customs Code to pass customs.
- Other Zones that Covered By Our Shipping
Shipping MethodsShipping Rates Shipping TimeStandard Shipping$15.0010-15 working daysFree Shipping0(Above $99)10-15 working days
- Not Covered By Our Shipping Zones
Some remote areas can’t provide shipping services, so customers in these areas can’t purchase. If the countries and regions that can't be selected, it will not be purchased. The specifics are subject to the internal settings of our website. Thanks for your kindly understanding!
About Partial Shipments
We may need to arrange partial shipments for your order under the following circumstances.
1. Some items are in replenishment, we may need to ship out the ready items firstly for you.
2. The parcel may overweight or oversize according to courier company's requirement due to many items.
Please Note:
1. The standard shipping and Expedited Express cannot deliver to P.O. Boxes or military addresses. Pls make it clear for your detail address avoiding delay occurs.
2. According to the courier company's policy, shipments in remote areas require that additional logistics surcharges. Thanks for your kindly understanding!
3. The above shipping times are estimates quoted by our courier companies, so Karaku Outfit can not be liable or held responsible for any delays after dispatch. Delays do happen occasionally due to uncontrollable factors, but please be assured that Karaku Outfit will do our best to limit any inconveniences that may arise.
4. Delays may happen occasionally due to uncontrollable factors, e.g. holiday season, bad weather conditions, strikes as well as war, etc., but please be assured that Karaku Outfit will do our best to limit any inconveniences that may arise. In case of any question and unexpected delay, you can always contact us at service@karakuoutfit.com. If you don’t receive your parcel within this period, please contact us at service@karakuoutfit.com.
5. Orders are processed as quickly as possible, and for this reason, we suggest you have checked and provided us with a correct and complete shipping address. Pay attention to the shipping address is correct.
6. The shipping rates may change due to the courier company adjusting the quotation according to the real-time market conditions. But pls believe that we will try to supply most excellent logistic at the best price.
Tracking My Order
Once your order is shipped, you will receive a shipping notification to your email address notifying you of your tracking details, you can also check the status of your order online with shipping tracking number(https://www.17track.net/en). If your package has not been delivered within the estimated time frame of your shipping method, or you have additional questions regarding shipping, we are here to help you out! Contact us via email: service@karakuoutfit.com.
30-DAY RETURN & EXCHANGE POLICY
We want you to feel comfortable and confident when shopping at Karaku Outfit, that’s why we offer a 30-day return & exchange policy. If for any reason you're not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 7 days from the delivery date and sen back the parcel within 30 days. Pls contact us when decide to return or exchange.
Once customer's return or exchange request is approved, we'll send our warehouse address.
Pls make sure you'll send us the tracking NO as soon as you send out the parcel, the tracking NO will be passed to the team who are responsible for the import business. If you missed the tracking No, they will not make declare to the customs in time, the parcel may be returned.
Pls help put a paper to indicate your order NO and email address information in your returned parcel for quicker confirm once it arrives at our warehouse if available.
1. Items returned without authorization will NOTbe accepted.
2. The shipping time for return & exchange must NOT exceed 30 days from when the original order was received.
4. When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.
5. For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.
6. The shipping rate before discount will be non-refundable.
[Exchange]
Please contact us by e-mail. (service@karakuoutfit.com) (If you contact us by e-mail, please write order NO and "Exchange" in the subject line.)
The shipping fee for returning the product will be taken over by the customer. As soon as the product arrives at us, we will ship out the replacement product and buyer need to pay for the exchange shipping fee(Shipping fee will depend on the area of the address) before the reshipment. In order that we can reship at the first time, buyer can choose to pay for the exchange shipping fee in advance once they return.
* If the product deteriorates due to an accident at the time of return, we may not be able to accept returns.
[Return]
Please contact us by e-mail with the product and reason you want to return. (If you contact us by email, please write order NO and"Return" in the subject line for quicker dealing with your case.)
The customer is responsible for the shipping cost when returning the product.
*If the product does not return or the condition of the product deteriorates due to an accident at the time of return, we may not be able to accept returns.
[Refund]
The refund amount will be the order amount excluding shipping charges. The shipping rate before discount will be non-refundable. Although you may have enjoyed free or undervalued shipping, we do incur the original cost of shipping for every order. Therefore, we do not refund our original shipping cost.
If you do not pay the shipping fee when shipping the item, we may deduct it from the refunded item price.
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.
Karaku Outfit will reimburse customer $10 as the return shipping fee via store credit under the following circumstances.
1. Customer received the wrong item.
2. The item is broken, defective, or has an incorrect engraving. (For broken or defective items, customers must contact Karaku Outfit within 48 hours of receiving their order.)
To be eligible, please make sure that:
-The product is in its original packaging
-The product isn't used or damaged
Products that do not meet these criteria will not be considered for return.
After you receive confirmation from our customer service, please send the product along with the product list, which includes the product ID. A tracking No. of the returning parcel is required; we will deal with the product exchange or refund after we get your returning parcel.
DAMAGED ITEMS
If you received a damaged product, please notify us immediately for assistance.
* Karaku Outfit reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies, please contact our Customer Service Representatives.
REFUND POLICY
Refunds (if applicable)
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.
Click here to review more about 30-Day Return and Exchange Policy
Please Note:
* If you want the refund to be issued to your original payment account, please contact us to get an authorization.
* The shipping rate before discount will is non-refundable. Although you may have enjoyed free or undervalued shipping, we do incur the original cost of shipping for every order. Therefore, we do not refund our original shipping cost.
To be eligible, please make sure that:
-The product is in its original packaging
-The product isn't used or damaged
Products that do not meet these criteria will not be considered for return.
After you receive confirmation from our customer service, please send the product along with the product list, which includes the product ID. A tracking No. of the returning parcel is required; we will deal with the product exchange or refund after we get your returning parcel.
DAMAGED ITEMS
If you received a damaged product, please notify us immediately for assistance.
ORDER CANCELLATION
* Once your order has been submitted we will immediately begin production on the items. If the cancellation is made less than 24 hours after the order was placed, there would be no cancellation fee. If the cancellation is over 12 hours after order was placed, there would be a 15% cancellation fee. If the package has already been sent, you will not be able to cancel the order.
* Karakuoutfit reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies, please contact our Customer Service Representatives service@karakubuy.com
CANCEL/CHANGE ORDER
ORDER CANCELLATION
* Once your order has been submitted we will immediately begin production on the items. If the cancellation is made less than 24 hours after the order was placed, there would be no cancellation fee. If the cancellation is over 24 hours after order was placed, there would be a 15% cancellation fee. If the package has already been sent, you will not be able to cancel the order.
When you need to cancel your order, please contact us within 24h after the order is placed, it is preferred to sending mail to service@karakuoutfit.com. If you contact us by e-mail, please write order NO and "Cancel" in the subject line for quicker dealing with your case.
Click here about the refund
ORDER CHANGE
When you need to change your order, please contact us asap, it is preferred to sending mail to service@karakuoutfit.com. If you contact us by e-mail, please write order NO and "Change" in the subject line for quicker dealing with your case. We'll reply you via mail about the order change status.
* Karakuoutfit reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies, please contact our Customer Service Representatives.